Refund Policy

Last Updated: January 15, 2025

At AI Tools Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds for courses purchased through our website https://stagingnow.net/.

Please read this policy carefully before making a purchase. By purchasing a course from AI Tools Academy, you acknowledge and agree to this Refund Policy.

1. 14-Day Money-Back Guarantee

1.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 14 calendar days from the date of purchase
• The course was purchased directly from our website (not through third-party platforms)
• You have consumed less than 30% of the course content
• You provide a valid reason for the refund request
• Your account is in good standing with no violations of our Terms and Conditions

1.2 How to Request a Refund

To request a refund within the 14-day period:

1. Contact Support: Email us at [email protected] with subject line "Refund Request"
2. Provide Information: Include your order number, registered email address, course name, and reason for refund
3. Await Confirmation: Our support team will review your request and respond within 2-3 business days
4. Receive Refund: If approved, refunds are processed within 7-10 business days

1.3 Refund Processing Timeline

Payment Method	Processing Time
Credit/Debit Card	7-10 business days
PayPal	5-7 business days
Bank Transfer	10-14 business days
Other Payment Methods	7-14 business days

Note: The time it takes for the refund to appear in your account depends on your financial institution's processing times.

2. Conditions and Exceptions

2.1 Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

• After 14 Days: Refund requests made more than 14 days after purchase
• Excessive Consumption: You have consumed more than 30% of the course content
• Course Completion: You have completed the course or received a certificate
• Downloaded Materials: You have downloaded course materials (when applicable)
• Bundle Purchases: Individual courses within discounted bundles (entire bundle must be refunded)
• Promotional/Free Courses: Courses obtained through promotions or free trials
• Gift Purchases: Courses purchased as gifts after redemption by recipient
• Subscription Services: After the first billing cycle (see Section 4)
• Third-Party Purchases: Courses purchased through external platforms or resellers

2.2 Account Violations

Refunds will be denied if:

• Your account has been suspended or terminated for violating our Terms and Conditions
• You have engaged in fraudulent activity or abuse of our refund policy
• You have shared your account credentials or course content without authorization
• We detect multiple refund requests suggesting abuse of the policy

3. Special Course Categories

3.1 Live Courses and Bootcamps

For live instructor-led courses and bootcamps:

• Refunds are available up to 7 days before the course start date
• Once the course begins, refunds are not available due to limited seating and resource allocation
• Cancellations made within 7 days of the start date may receive a partial refund (50%) or course credit
• No refunds after attending the first live session

3.2 Certification Programs

For certification-track programs:

• Standard 14-day refund policy applies before starting the program
• After beginning coursework, refunds are prorated based on completed modules
• Certification exam fees are non-refundable once the exam has been scheduled
• Failed certifications do not qualify for refunds (retake policies apply)

3.3 Corporate and Bulk Purchases

For enterprise or bulk course purchases:

• Custom refund terms may apply as specified in your corporate agreement
• Contact our business team at [email protected] for enterprise refund policies
• Unused licenses may be eligible for partial refunds or credit toward future purchases

4. Subscription and Recurring Payments

4.1 Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• No refunds for partial months or unused time within the current billing period
• Access continues until the end of the paid period

4.2 Annual Subscriptions

For annual subscription plans:

• Full refund available within 14 days of initial purchase
• After 14 days, prorated refunds calculated based on remaining months
• Administration fee of $25 may apply to prorated refunds
• No refunds after 6 months of subscription period

4.3 Cancellation Process

To cancel a subscription:

1. Log into your account at stagingnow.net
2. Navigate to Account Settings → Subscription
3. Click "Cancel Subscription" and follow prompts
4. You will receive a confirmation email

5. Technical Issues and Course Quality

5.1 Technical Problems

If you experience technical issues preventing course access:

• Contact our support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, a full refund will be provided regardless of the 14-day window
• Extension of the refund period may be granted while technical issues are being addressed

5.2 Course Content Issues

If course content significantly differs from the description or contains errors:

• Report the issue with specific details to our support team
• We will review and correct content errors within a reasonable timeframe
• If content cannot be corrected or is fundamentally different from advertised, refunds will be granted
• Minor discrepancies or subjective quality opinions do not qualify for exceptions to refund policy

6. Course Credits and Exchanges

6.1 Course Credit Option

Instead of a refund, you may opt for course credit:

• Course credit equals 100% of the original purchase price
• Credits can be applied toward any other course on our platform
• Course credits are valid for 12 months from issue date
• Credits are non-transferable and have no cash value
• Multiple credits can be combined for higher-value courses

6.2 Course Exchange

You may exchange a course for another of equal or lesser value:

• Exchange requests must be made within 14 days of original purchase
• The new course must be of equal or lesser value (price differences are non-refundable)
• Only one exchange per purchase is permitted
• Original course access is revoked upon exchange approval

7. Promotional and Discounted Purchases

7.1 Discounted Courses

For courses purchased at promotional or discounted prices:

• Standard refund policy applies
• Refund amount is based on the actual price paid, not original price
• Promotional codes or coupons cannot be reused after refund

7.2 Bundle Purchases

For course bundles or packages:

• The entire bundle must be refunded; individual courses within bundles are not separately refundable
• If you've started multiple courses in the bundle, refund eligibility is based on total content consumed across all courses
• Bundle pricing is considered as a whole for refund calculations

8. Refund Request Review Process

8.1 Review Criteria

When reviewing refund requests, we consider:

• Time elapsed since purchase
• Amount of course content accessed
• Reason provided for refund request
• Account history and previous refund requests
• Technical issues reported
• Communication with support team

8.2 Response Timeline

• Initial Response: Within 2-3 business days
• Review Completion: Within 5 business days
• Refund Processing: Within 7-14 business days if approved

8.3 Appeal Process

If your refund request is denied:

• You will receive an explanation for the denial
• You may appeal the decision by providing additional information
• Appeals should be submitted to [email protected] with subject "Refund Appeal"
• Final decisions on appeals will be made within 7 business days

9. International Purchases

9.1 Currency and Exchange Rates

For international purchases:

• All prices on our website are listed in USD
• Your bank may charge currency conversion fees
• Refunds are processed in the original currency of purchase
• Currency exchange rate fluctuations may result in slight differences between charged and refunded amounts
• We are not responsible for currency conversion fees or exchange rate differences

9.2 International Transaction Fees

International transaction fees charged by payment processors or banks are non-refundable and will be deducted from refund amounts when applicable.

10. Modification of Refund Policy

AI Tools Academy reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Take effect immediately upon posting
• Not affect refund eligibility for purchases made before the change
• Be communicated to active users via email when material changes occur

We encourage you to review this Refund Policy periodically to stay informed of any updates.

11. Contact Information for Refund Requests

12. Additional Terms

12.1 Refund Limitations

• Refunds are limited to the purchase price paid; no additional damages or compensation
• We are not responsible for any indirect, incidental, or consequential losses
• Refunds do not include reimbursement for time spent on courses or other opportunity costs

12.2 Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from refund requests or this policy shall be subject to the exclusive jurisdiction of courts in Raipur, India.

12.3 Integration with Terms and Conditions

This Refund Policy is part of and subject to our Terms and Conditions. In case of any conflict between this policy and the Terms and Conditions, the Terms and Conditions shall prevail.

13. Acknowledgment and Agreement

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase.

Thank you for choosing AI Tools Academy for your artificial intelligence education journey!